Support

Real humans, not a ticket maze. Here's how to reach us and what helps us help you faster.

Get in touch

We answer support email within one business day. Security reports are triaged immediately.

What to include in a bug report

Most reports that stall do so because we can't reproduce them. A few details turn "it's broken" into a fix:

• What you were trying to do — e.g. "have Claude create a spreadsheet in my Sales folder."
• What happened instead — the exact error text if there was one.
• The Google account you connected (we only need the email, never a password).
• Roughly when it happened — a timestamp lets us find the matching audit entry.

We never ask for your Google password, and we never need the contents of your files to debug — ShareWatch doesn't store them, and neither do our support tickets.

Common questions

Claude says it can't find my file

ShareWatch uses Google's drive.file scope, so it can only see files you've explicitly shared with it. Share the file from the dashboard file picker, or paste the Drive link to Claude and it can request access.

How do I disconnect ShareWatch?

Revoke access any time from the ShareWatch dashboard, or directly in your Google Account permissions. Revoking cuts off all access immediately.

Where can I see what Claude did?

Every action Claude takes through ShareWatch is recorded in your audit log, visible in the dashboard. Enforcement lives at the infrastructure layer, and the log is your record of it.

Documentation & policies

• Product overview
• Privacy Policy — what we store and, more importantly, what we don't
• Terms of Service
• Data Processing Addendum